Warning: Illegal string offset 'wp_post_meta_tag_description' in /home/wwwmagussecure/public_html/wp-content/plugins/wp-meta-tags/wp-meta-tags.php on line 142

Warning: Illegal string offset 'wp_post_meta_tag_keywords' in /home/wwwmagussecure/public_html/wp-content/plugins/wp-meta-tags/wp-meta-tags.php on line 146

Warning: Illegal string offset 'wp_post_meta_tag_robots' in /home/wwwmagussecure/public_html/wp-content/plugins/wp-meta-tags/wp-meta-tags.php on line 150

Levels of Support

This refers to the individual levels of support functions in an organization. The terminology varies from company to company. The basic idea is this: Level #1 is the service tech at a customer site. Level #2 is whoever he calls for help. Level #3 is whoever Level #2 calls etc. Eventually the level reaches to the engineering development group. For e.g. magus secure is service & support oriented organization they use to generate tickets for customer troubles and it use to address the issues before closing the tickets. wecare@magussecure.com.